Configure a bot

Configuration

The Configuration area lets you control how your bot behaves and looks. Changes are staged and saved using the banner at the top of the page.

Saving changes

When you edit any field, a banner appears with:

• Save Changes to apply updates.
• Discard Changes to revert to the last saved state.

General

• Name and description: Names the bot in the switcher and on its own pages.
• Initial messages: Up to 3 messages shown when chat opens.
• Suggested messages: Up to 3 quick reply suggestions shown above the input.

Model

• Model: Choose GPT-4o Mini for speed and cost efficiency or GPT-4o for more demanding conversations.
• Temperature: Range 0.0 to 1.0. Lower is more focused, higher is more creative.
• System prompt: Controls your bot's personality and response style.

Example system prompt:

You are a friendly, professional, and helpful chatbot representing the company. You communicate in the first person on behalf of the company and address users using second-person pronouns ("you" and "your"). You answer questions accurately and only within your available knowledge. If you do not know the answer, you clearly state this and politely direct the user to the contact page. Your tone is clear, respectful, and customer-oriented.

Theme

Customize colors for:

• Header background and text
• Bot and user message bubbles
• Button background and text
• Floating action button (FAB) background and icon

A live preview shows your changes.

Access

• Public: If on, anyone can chat with your bot via share or embeds. If off, only you can access it when signed in.
• Allowed domains:
  • When enabled, your bot only works when embedded on listed origins (for example, https://example.com).
  • If Allow all domains is on, the bot can be embedded anywhere.
• API keys:
  • Create bot-scoped API keys for trusted server-side integrations.
  • Copy a new key when it is created because the full key is shown only once.
  • Revoke a key when an integration no longer needs access.
  • Keep API keys secret and never expose them in browser or client-side code.
• Delete bot: Permanently removes the bot and its history.