Read a bot conversation log
Review what customers asked, filter it, and read confidence.
Message Logs
Message logs help you review conversations and understand how your bot performs.
Viewing logs
Open Message logs for the bot. You will see recent conversations sorted by date.
Each conversation shows:
- A preview of the last message
- The date and time
- Total message count
- A confidence indicator
Filtering
Use the date filters to narrow down conversations:
- From and To dates
- Use Clear to reset filters
Confidence score
Inside a conversation, bot replies include a confidence percentage. Use this to spot weak answers and improve training data.
Refreshing logs
Click Refresh to fetch the latest conversations.