Kakapo troubleshooting
Fixes for sign-up, embedding, upload, training, and rate limits.
FAQ and Troubleshooting
I cannot sign up without an invitation code
Kakapo uses your MindFull account, and MindFull is invite-only. Request an invite from MindFull Backoffice, or ask a colleague to invite you to an existing Workspace. See Getting started.
I did not receive the sign-up or reset email
- Wait a few minutes and refresh your inbox.
- Check spam or junk folders.
- If it still does not arrive, try again.
My bot says "No public chatbot with this ID exists"
The bot is private or was deleted. If not deleted, turn on Answer public questions in Configuration → Access.
My embed says "Origin not allowed"
Your bot is restricted to specific domains. Add your site origin in Allowed Domains (for example, https://example.com). See Settings for details.
Upload failed or file not supported
Only TXT and PDF are supported. Other file types will be skipped.
Training did not add anything
- Duplicate URLs or files are skipped.
- Remove duplicates or update the source content, then retrain.
The bot replies are not accurate
- Add more focused data sources.
- Use Q&A pairs for specific questions.
- Adjust the system prompt to guide tone and scope.
- Lower temperature to reduce creativity.
I hit a rate limit
Queries are rate-limited to protect the service. Wait a minute and try again.